The majority of in-stock items will be shipped within 48 hours - does not include weekends and holidays.
We currently ship via FedEx Ground, 2nd Day, and Priority Overnight to the 48 contiguous United States, FedEx Air only to Alaska, Hawaii, Canada, and the USVI. Duties, fees, and taxes are the customer's responsibility since we cannot pre-collect import duties and taxes at the time of your order.
Within the Contiguous United States:
$9.00 for 1 item
$15.00 for 2 items
$21.00 for 3 items
FedEx 2 Day Air:
$29.00 for 1 item
$40.00 for 2 items
$60.00 for 3 items
FedEx Priority Overnight:
$59.00 for 1 item
$80.00 for 2 items (1:30pm the next business day to most cities)
$120.00 for 3 items
For priority ship orders, please place your order by 11:00am CST.
FedEx does not allow for shipment to PO Boxes. If you require shipment to a PO Box, please contact customer service at 1-800-851-3449.
International shipping rates will vary, depending on the quantity, weight, etc. Only NON-MEDICAL products are available for purchase outside the United States. Currently we ship to the following countries: Australia, Brazil, Canada, France, Hong Kong, Ireland, Italy, Mexico, Netherlands, Norway, and United Kingdom. International orders will be shipped via FedEx Air. If you do not see your country listed, please contact us for additional options.
Because of the personal nature of our products, we cannot accept returns for Sleepmatterzzz® Pillows, Universal and Heavy Duty cushion covers, or any medical product that has been used and taken out of its original packaging. This also means that we do not accept exchanges on the products listed above.
Custom made items are also non-returnable and state so in the product description.
Return Instructions: Box up the item in original packaging and send it to the address below. Please include a letter that briefly describes your reason for the return. A credit will be issued after the product is evaluated. Please contact our Customer Care department directly if you have any questions or concerns at (800) 851-3449 or (618) 277-9173.
The ROHO Group
1501 South 74th Street
Belleville, IL 62223
NOTE: ALL* returns will be subject to a 25% restocking fee.
*All AIRHAWK® products have a 60 Day Money Back Guarantee. If for any reason the AIRHAWK does not satisfy your needs, please return it to us with a copy of your proof of purchase and a credit will be issued for the cost of the product and the standard ground shipping rate. No restocking fees are applied.